Support: include the email on your account and, if it's about a specific take, the take's title or ID.
Billing: include the email on your account; never send card numbers by email.
Enterprise and partnerships: a sentence on your use case and expected volume gets you a same-week conversation.
Security reports: put “Security” in the subject line and we'll prioritize it. Please give us a reasonable window to fix issues before disclosure.
Privacy requests: most things are self-serve from your account page (exports, take deletion, account deletion); for anything else, see the Privacy Policy.
Before you write
The FAQ covers the common questions, the API docs cover integration details, and the pricing page covers plans and metering.